At GLOWIS, we want you to be completely satisfied with your purchase. We offer a 30-day return policy from the date of delivery.
Eligibility
- Items must be returned within 30 days of delivery.
- Products must be unused, in their original packaging.
- Proof of purchase required.
Non-returnable items
- Opened or partially used products (hygiene reasons).
- Gift cards.
Refunds
Once your return is received and inspected, your refund will be processed to your original payment method within 5-10 business days.
Exchanges
We replace items if they are defective or damaged. Contact us at support@myglowis.com.
Shipping returns
Contact support@myglowis.com to initiate a return. Return shipping costs are the buyer's responsibility unless the item is defective.
Need help?
Frequently Asked Questions
Order
Yes, you can pause, skip or cancel your subscription at any time directly from your account. No fees, no commitments.
The 8% discount is automatically applied to every recurring order. You'll always see the discounted price at checkout.
Your order renews automatically based on the delivery frequency you selected monthly by default. You'll receive an email reminder before each renewal.
Yes, you can swap products, change quantities or update your delivery frequency anytime from your account dashboard.
We'll notify you by email and either hold your order until restocked or offer you an alternative your choice.