Refund policy

Returns

We accept return requests within 30 days after you receive your order. Products must be unopened, unused, in the same condition you received them, and in their original packaging. A receipt or proof of purchase is required.

Due to the nature of dietary supplements, we cannot accept returns of opened products for health and safety reasons.

To request a return, contact support@myglowis.com. If your return is accepted, we will send you a return shipping label and instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

Damaged, defective, or incorrect items

Please inspect your order when it arrives and contact us immediately if an item is defective, damaged, or incorrect so we can evaluate the issue and make it right.

Non-returnable items

We cannot accept returns of opened products, sale items, or gift cards. Contact us if you have questions about your specific item.

Exchanges

The fastest way to get a different item is to request a return and, once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you after we receive and inspect your return and tell you whether your refund is approved. If approved, the refund will be issued to your original payment method within 10 business days. Your bank or credit card company may need additional time to process and post it.

If more than 15 business days have passed since your refund was approved, contact support@myglowis.com.